Advanced Operations Management

Ficha de unidade curricular - Ano letivo 2020/2021

Teaching language

English

Intended learning outcomes (Knowledges, skills and competencies to be developed by the students)

• Training of staff prepared to be integrated into an industrial environment, in particular, in the production function and surrounding functions.
• Understand the integration of production and procedures in logistics systems and supply chains.
• Understand the importance and challenges of Quality Management for the creation of value and satisfaction of Final customers.
• Implement management techniques for the continuous improvement of existing products / services.

Syllabus

1. Context of Production and Operations Management
The role of Production and Operations Management in corporate strategy;
The role of Information Systems as a source of competitive advantage in the management of logistics chains;

2. The role of Quality in Operations Management
Quality concepts and objectives;
Quality Management Tools
Quality Management System;

3. Integration of Production and Operations in Logistics Systems
Postponement operations;
The Just-In-Time philosophy;
Lean Management;

4. Simulation of Processes and Operations
The role of simulation;
Stages of a simulation study;
Process simulation using Arena software.

Teaching methodologies

Expository and participatory method, using audiovisual means: analysis and elaboration of cases and practical exercises, presentations and discussions.

Assessment methodologies and evidences

Elaboration and presentation of Group Research Papers (GRP) that have a minimum grade of 10 points.

Bibliography

• CARVALHO, J., (2010), Logística e Gestão da Cadeia de Abastecimento, Sílabo: Lisboa
• LAMBERT, D. et al., (1998), Fundamentals of Logistics Management, McGraw-Hill: Boston
• HIEZER, J. et al., (2013) Operations Management¸ Prentice Hall: New Jersey
• ROLDÃO, V. et al., (2007), Gestão das Operações, Monitor: Lisboa
• ROSSETTI, M., (2010), Simulation Modeling and Arena, John Willey & Sons
• RUSSEL, R. et al., (2000), Operations Management, Prentice Hall: New Jersey